Return Policy

Svirgdisru is an advertising publisher. We do not sell, stock, ship, bill for or handle returns of any product featured on this website. Every order placed through a link on this site is a contract between you and the merchant (yataone), and that merchant's own returns terms apply. This page explains how those terms generally work and how to get help if something goes wrong.

1. The 30-day money-back guarantee

The merchant advertises a 30-day money-back guarantee on the featured eyewear. The 30-day period is calculated from the date the parcel is delivered to you, not the date you ordered. To qualify, you must contact the merchant's customer service within that window and obtain a returns authorisation before sending anything back.

2. Your statutory rights in the UK

Nothing on this page limits your legal rights. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you generally have 14 days from receipt to cancel a distance-selling order for any reason, and a further 14 days to return the goods. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described; if they are not, you may be entitled to a repair, replacement or refund irrespective of any voluntary guarantee.

3. Condition of returned items

• Items should be returned complete, including the case and cloth.
• You may examine the glasses as you would in a shop. If the value of the goods is reduced by handling beyond that, the merchant may reduce the refund accordingly.
• Items that have been deliberately damaged, engraved or altered normally fall outside the voluntary guarantee, though your statutory rights for faulty goods are unaffected.
• For hygiene reasons, some merchants decline returns of eyewear where the sealed packaging has been opened; this restriction does not apply to faulty goods.

4. How to start a return

1. Find your order confirmation email — it names the merchant and gives an order reference.
2. Contact the merchant's customer service using the address in that email and request a returns authorisation and returns address.
3. Pack the item securely, include the authorisation reference, and send it using a tracked service.
4. Keep the tracking number until your refund is confirmed.

5. Return postage

Where you are returning goods because you changed your mind, the cost of return postage is normally yours to pay unless the merchant states otherwise. Where the goods are faulty, incorrect or not as described, the merchant is responsible for the reasonable cost of return.

6. Refund timescales

Refunds are issued by the merchant to the original payment method. Merchants typically process a refund within 5–10 business days of receiving and inspecting the return; your bank or card issuer may take a further 3–5 business days to show the credit. International returns can take longer in transit.

7. Damaged, faulty or missing parcels

Report visible transit damage to the merchant within 48 hours of delivery, with photographs of the packaging and the item where possible. If a parcel is marked delivered but has not arrived, ask the merchant to open a carrier investigation before requesting a refund.

8. Import duty and VAT

Goods shipped to the UK from overseas may attract import VAT, duty or a handling fee. These charges are levied by HMRC and the carrier, not by the merchant, and are generally not refundable by the merchant. You may be able to reclaim import VAT directly from HMRC on returned goods.

9. If the merchant does not respond

If you have contacted the merchant twice over a period of ten business days without a substantive reply, email us at [email protected] with your order reference and a summary. We cannot issue refunds or access merchant systems, but we will pass your complaint to our advertising contact and can point you to further options, including your card issuer's chargeback process and Citizens Advice consumer service.